︎

INFO

POLICIES

FAQs




PRINT SPECS
Our giclée prints (also known as inkjets) are produced with archival pigment inks on Hahnemühle’s premium 308gsm PhotoRag paper, an authentic fine art paper that is regarded as one of the best available.

All prints include a small white border to facilitate easier matting and framing of the artwork. The dimensions listed always refer to the size of the paper, with the photographic image being smaller within the chosen size. If you require a full bleed print with no white border, or a custom size please contact us.

HANDLING
Each order comes with a pair of white cotton handling gloves. Handle your print very carefully using two hands. When moving the print try to keep it flat, supporting it from beneath rather than holding the edges. Try to avoid repeated handling of your artwork.

MOUNTING, FRAMING & DISPLAY
To preserve your print's life expectancy it should be matted and framed using archival (acid-free) materials. The artwork should not touch any glass or acrylic. Your photography print should be displayed on walls that avoid direct sunlight and extremes in temperature and/or humidity. If your artwork is avoiding the sun's ultraviolet rays, UV blocking glass or acrylic is not essential.
SHIPPING & CUSTOMS
We ship to any destination, using a standard service which includes tracking. Contact us to arrange shipping using an expedited service for an additional fee.

We aim to process and ship all orders within 3 weeks. Prints are carefully prepared and protected in rigid cardboard packaging made from recycled materials.

Orders that are to be delivered outside the United States will be subject to customs fees, import taxes, tariffs or duties. These are incurred at the time of delivery and are at the discretion of that country's customs regulations. As a buyer you are responsible for any such charges. For any additional information refer to your local customs agency. Returns will not be accepted due to these fees.

RETURNS
If you wish to cancel your order, you can do so for any reason within 24 hours of placing the order. Beyond the 24 hour period we will have already incurred expenses in producing your artwork, so refunds are not available after that point.

Our prints are very well protected and the packaging we use is designed to safeguard them from damage during transit. If your order is damaged on arrival though, please get in touch to discuss the problem and we will work with you on a solution.

Returns will not be accepted due to unexpected customs fees, import taxes, tariffs or duties. Please see our SHIPPING & CUSTOMS policy above.
WHAT IS AN OPEN EDITION PRINT?
Open edition prints are not constrained by a predetermined number of copies, as limited editions are.

Limited editions exist to add value to a print by creating scarcity, but in the era of digital photography this is somewhat of a false scarcity in that any edition is only limited to the particulars of each run of prints – i.e. the paper stock, the paper size, the dimensions of the image within that paper, and so on. Additionally, limited editions must be printed all at once to ensure consistency, and then stored in archival conditions.

As a result, and because we don't mass-produce any of our prints, we prefer to offer open edition prints of the highest quality which we produce on request.

DO YOU OFFER CUSTOM FRAMING?
Yes, please get in touch for a quote.